Returns & Exchanges

At Kawaii Club, your well-being is our priority. We want you to love every product you receive from us, but if something doesn’t resonate with you, we’re here to help with a mindful exchange process.

Returns & Exchanges: A Mindful Journey

If a product isn’t quite right, you have 7 days from the purchase date to initiate an exchange. We’re committed to making this process smooth and simple:

• Mindful Returns: Items must be in their original, unopened condition to qualify for an exchange. Opened or used products are not eligible for return due to our commitment to hygiene and safety.
• Exchange Only: We do not offer refunds, but we’re happy to exchange your product for another item that better suits your needs. If you’re unsure of what to choose, our team is here to guide you.
• Send It Back with Love: You’re responsible for sending the item back to us. We recommend choosing a trackable shipping method to ensure your item arrives safely. And when possible, let’s choose eco-friendly shipping options to show our love for the planet too.

Mindful Communication

Once we receive your returned item, we’ll promptly process your exchange. If you need assistance at any point in the process, please reach out to us at info@kawaiiclubusa.com. We’re here to ensure your experience is smooth and satisfying.

We’re Here to Help

For any questions or guidance, our team is always available. Email us at info@kawaiiclubusa.com, and we’ll assist you with kindness and clarity.